Know Your Customer - AML Questionnaire
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The Know Your Customer questionnaire is expiring
As the expiration date of your Know Your Customer (KYC) questionnaire approaches, you will receive a notification giving you the option to update your AML details immediately or to skip this step and proceed.
Option to update KYC data online
Updating KYC data via digital channels is available to all customers, with the exception of politically exposed persons (PEPs). In such cases, the data update cannot be performed online but must be handled at a bank branch.
What happens if a KYC questionnaire has expired?
The KYC update is always voluntary. If it has expired, you can still use the mobile app and internet banking without any functional limitations.
Accessing the KYC questionnaire
In addition to notifications, you can update your AML KYC questionnaire — specifically your personal data— at any time via the "Settings – My Personal Data" section of the Mobile App or the Internet Banking service. You can start the process directly from the dedicated KYC questionnaire bar.
Why is the KYC-AML update important?
Keeping your data up to date helps us comply with legal requirements. Based on your responses, we can accurately assess your profile and ensure the provision of secure banking services that comply with applicable regulations.
Know Your Customer Questionnaire (KYC AML Questionnaire) – Update Overview
Know Your Customer Questionnaire (KYC AML Questionnaire) – Update Overview
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